elmah.io User Survey 2018
Like last year, we've asked our users for feedback. This is a summary of the responses we've received. We switched from a range of 5 possible answers to the more standardized Customer Effort Score (CES), consisting of 7 different answers from 1 to 7. This makes the first four questions hard to compare to last year's score, but we feel like the concepts from CES rewards us with a better understanding of our users.
|Question||Score (7 is the best)|
|How easy do you find it to set up error logging on elmah.io?||6.00|
|How easy is it to use elmah.io in general?||5.89|
|How is the quality of the elmah.io documentation?||5.96|
|How satisfied are you with the reliability/uptime of elmah.io?||6.79|
Do you currently use or plan to use the elmah.io extension for Visual Studio?
|What extension||46.4 %|
Have you heard about the following elmah.io features?
|Error Logging||100 % 👉|
|Uptime Monitoring||70.4 % ☝️|
|Logging Framework Integrations||63 % ☝️|
|Deployment Tracking||55.6 % 👇|
|App Store||44.4 % ☝️|
|Client-side Logging||18.5 %|
Do you see yourself using elmah.io in a year?
|Yes||100 % ☝️|
|No||0 % 👇|
How likely are you to recommend elmah.io to a friend?
We continuously measure our Net Promoter Score (NPS). Last year, we received a NPS of 60 on the yearly survey. This year it is ... wait for it ...
To conclude on this year's results, we see that most numbers have improved. We have been working hard since last year to increase the results on the numbers that needed improvement, as well as to keep the good results from last time. I'm personally very proud of a NPS score of 79. I know that it might only be a number to you. But it basically means that our users loves us more than Apple's users love Apple (NPS 72). That is nothing less than AWESOME.
We monitor your websites
We monitor your websites for crashes and availability. This helps you get an overview of the quality of your applications and to spot trends in your releases.
We notify you
We notify you when errors starts happening using Slack, HipChat, mail or other forms of communication to help you react to errors before your users do.
We help you fix bugs
We help you fix bugs quickly by combining error diagnostic information with innovative quick fixes and answers from Stack Overflow and social media.